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Frequently Asked Questions

Frequently Asked Questions

Do you make machines in factory ?

Yes. Our factory history can be dated back to 1999.

What is warranty period of the machine ?

One year generally.

What is delivery time ?

Generally, wire mesh welding machine can be finished around 45-60 days. Small machines like chain link fence machine needs around 30 days.

What is the payment method ?

T/T and L/C generally.

What is payment terms ?

30% by T/T in advance, 70% by T/T before load container.

Is machine voltage customized as request ?

Sure. Machine voltage can be designed as different industrial voltages for different countries, like 3Phase 220V 60HZ , 3Phase 380V 50HZ, 3Phase 440V 50HZ, etc.

Can your engineers troubleshoot and repair machines?

Yes, our engineers are fully capable of troubleshooting and repairing machines.

How to send machine to our factory ?

Generally, our machines is shipped by sea.

What is the the shipping terms ?

Generally, we quoted based on shipping terms FOB Port, China.

What is the shipping cost ?

Shipping cost is not stable. We honestly advise you to confirm what machine do you need and double check before machine load container.

Can you commission machine in buyer’s facility ?

Yes. We can send our engineers to your factory for machine installation and operators training.

Could you send the whole production line ?

Yes. We have one-stop service and provide the whole production line. You can produce final products directly.

Is the same machine capable of making different products ?

Of course. For example, wire mesh welding machine is designed for different wire diameter, mesh size, mesh width. Importantly the product of welded wire mesh can be applied in precast reinforcing, welded fence, industrial mesh like wire tray, etc.

Do you have technical document or machine passport ?

Certainly. After machine finished, the machine instruction and electrical scheme will be updated and then sent to you before machine discharged in your factory. In this way, you can know more details about machines.

Does the machine have factory qualification ?

Yes. After machine is assembled, engineers will debug and run machines to ensure it working well.

Could you support us technically ?

No problem. we share you technical passport and provide technical support for our machines. Our engineers support can be with you all the time.

How long is the machine assembled in our factory ?

If technicians helped to commission machine, it usually takes around 7-15days.

Does engineers debug machine for free in our factory ?

It charges some cost if technicians commission machines in your factory.

What is the machine control system ?

Nowadays, most machines is controlled by HMI and PLC precisely and automatically. Therefore, it ensures high production, smooth running and decreases labor cost much.

What is the machine layout space ?

We will send you layout drawing of machines after order confirmed for your reference.

Did you export similar machine to our country ?

Since 1999 establishment, our machines was sold to more than 150 countries and regions.

Could we customize electrical appliance brand ?

Yes. Based on smooth integration of electrical system, the electrical appliance brands can be famous brands with higher machine price.

Do you have online technical support ?

Yes. Engineers can help you online for fast trouble shooting.

Can I choose machine colors ?

Yes. We can paint the machine with request color code.

What is machine service life ?

The machine lifespan is designed for at least 10 years.

Do you offer discounts for bulk purchases?

Yes, please inquire for a specific quote based on your purchase volume.

How long is the quote valid?

Usually 30 days.

Can you provide a proforma invoice?

Of course.

How long after an order is confirmed can production be scheduled?

Production is generally scheduled within 1-2 days after an order is confirmed.

Can you provide real-time feedback on production progress during the production process?

Yes. If the customer requests it, the factory can provide bi-weekly feedback on production progress.

If the order needs to be modified due to customer reasons, will there be any fees? Will this affect delivery time?

It will definitely incur a significant fee and extend delivery time. Therefore, it is not recommended to modify the order after production has been scheduled.

Do you supply consumable parts?

Yes. We provide a long-term supply of consumable parts to ensure the normal operation of the machine.

How is the machine packaged during transportation? How can we ensure that the machine is not damaged?

Before packing, wrap the equipment with plastic film to prevent moisture. Secure the machine with wire or steel rope during packing.

Can the goods be shipped to our designated port in China?

Yes.

Do you purchase cargo insurance? Who will cover the insurance costs?

Depending on the shipping terms, under FOB and CFR terms, the buyer purchases insurance, while under CIF terms, the seller purchases insurance.

If the customer requires a designated logistics company, can we accommodate this?

Yes, we will arrange shipment according to normal shipping standards.

Can you provide accurate tracking information?

Yes. After receiving the ocean bill of lading, we will promptly send tracking information so that the customer can stay informed of the shipment’s progress.

After the goods arrive at the destination port, will you assist with import customs clearance?

Yes. Before the machine arrives at the destination port, we will send complete customs clearance documents to ensure smooth import customs clearance.

How easy is the machine to operate?

The machine is simple to operate and can be operated skillfully by most workers with training.

Can the machine be customized to meet our specific production needs?

Customization is possible. Please provide detailed requirements for wire diameter, mesh size, mesh width, and other parameters, and our technicians will review them.

What is the noise level of the machine?

The noise level during operation is low, meeting standard requirements. We can also provide labor protection noise-reducing earmuffs upon request.

What is the energy consumption during operation?

Energy consumption varies depending on the machine. The motor power of the barbed wire machine is very low, with an average unit power consumption of 1 kilowatt-hour.

What are the suitable raw materials for the machine? Are there any special requirements?

Most machines are generally made of low-carbon iron wire; wire drawing machines can use high-carbon iron wire.

Does the machine have automatic detection and fault alarm functions?

Yes, for example, mesh welding machines have fault alarm functions and a high degree of automation.

What preparatory work does the customer need to provide for machine installation?

The customer needs to prepare the site, industrial power, three-phase four-wire cables, raw materials required for production, dedicated and long-term workers, and the hardware tools commonly used for equipment installation and operation.

After the machine is installed, will operator training be provided? What is the content and duration of the training?

Yes. The training covers daily equipment maintenance, equipment operation, and troubleshooting. If the workers are diligent, the training typically lasts 7-10 days.

If the customer subsequently requires training for new operators, will there be an additional charge?

Yes. A basic training fee will be charged depending on the situation.

If the machine malfunctions during use, how can I obtain after-sales support?

We can quickly resolve the problem through online technical support.

Can you provide the machine's maintenance manual?

Yes. The maintenance manual will be provided to the customer before the customer receives the machine.

If the customer wishes to establish a long-term partnership with your company, do you have a corresponding cooperation policy?

Yes. Long-term partners can receive more favorable pricing, more comprehensive technical support, and more timely market advice.

What is your company's delivery capacity? Can you guarantee on-time delivery during peak season?

Delivery times will be as agreed in the contract, and we can guarantee on-time delivery during peak season.

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